Returns & Refunds Policy
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Thank you for shopping at TechEdge Pro (techedgepro.in). While we strive to provide the best quality and satisfaction, we understand that issues may arise. Please review our Returns & Refunds policy below.
Refunds / Replacements are Accepted Only If:
- You received a Damaged Product
- You received a Defective Product
- You received a Wrong Product
1) Damaged Product
- Contact us within 48 hours of delivery
- Share photos & a detailed explanation of the damage
- Once verified, a free replacement will be arranged
2) Defective Product
- Report within 7 days of receiving the item
- Share product details and evidence of the defect
- If approved, we’ll offer a replacement or refund
3) Wrong Product Received
- Inform us within 7 days of delivery
- We’ll arrange pickup and send the correct item, or offer a refund if unavailable
Note: Contacting us within the specified timeframes is mandatory. Returns beyond these windows will not be accepted.
Return Conditions
Products must be:
- Unworn, unwashed, unused
- Returned with original tags & packaging intact
- In the same condition as received
Do not ship returns without our confirmation. Unauthorized parcels will be refused.
Return Shipping Charges
- Customer bears return shipping costs unless it’s our error (wrong/defective item)
- We recommend using a trackable shipping method
- We are not responsible for lost or damaged return shipments
Post-Return Process
We inspect the returned item. If eligible, we will:
- Issue a refund, or
- Ship a replacement, or
- Offer another agreed-upon resolution
No Returns or Cancellations on Custom Products
- Made-to-order/custom items (size, color, text, etc.) cannot be cancelled or returned
- Return accepted only if defective or wrongly customized by us
Tip: Double-check all custom inputs before placing your order!
Non-Returnable Items
For hygiene & safety reasons, we do not accept returns on:
- Undergarments
- Items marked “Final Sale” (unless defective or sent in error)
Policy Updates
This policy may change without prior notice. Please check the latest version at techedgepro.in before initiating a return.
Need Help?
Our support team is ready to assist you:
Email: TheTechEdgePro@Gmail.com
Phone: +91 8123429934
Thank you for trusting TechEdge Pro.